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What is tamper detection and how do I enable the D-Link Camera?

With tamper detection, the dlink camera is capable of detecting incidents such as redirection, blocking or de-focusing, or even spray paint.

To enable camera tampering detection:

Step 1: Log into the web-based configuration of the D-Link camera.

Step 2: Click on Setup icon on the top left corner.

Step 3: Go to Event Management -> Tamper Detection

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Step 4: Check the box for Enable camera tampering detection.

Step 5: Enter the tamper trigger duration (10 sec. ~ 10 min.). The tamper alarm will be triggered only when the tampering factor (the difference between current frame and pre-saved background) exceeds the trigger threshold.

Step 6: Click Save button to save the new settings.


How do setup email notifications on my mydlink camera?

Step 1: Log into the Web-based configuration of the camera.

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Step 2: Click Setup > Mail

Step 3: Enter you E-Mail Settings

  • SMTP Server Address: This is the domain name or IP address of your external e-mail server.
    • See below for a list of popular E-Mail Providers and their settings
  • SMTP Server Port: This is the port used by your e-mail provided for sending email
  • Sender e-mail Address: This is the e-mail address of the person sending the camera snapshots. (your email address)
  • Receiver e-mail Address: This is the e-mail address of recipient for the SMTP server. (Who the email is being sent to)
  • User Name: This is your username for your email account
  • Password: This is the password for your email account
  • Use SSL-TLS/STARTTLS: This needs to be enabled if your email provider requires TLS authentication

Note: If the above information is not entered correct, this feature will not work. Please check with your email provider for the correct settings.

Step 4: Enable e-mailing images to email account: Choosing Always will start sending snapshots to the recipient’s e-mail account right away. Choosing Schedule will allow you to schedule when to start and stop the sending of snapshots to the recipient’s e-mail account.

Step 8: Set Email Interval: How often emails/snapshots are sent

Step 9: Click Test: This will send a snapshot to the e-mail account that you have configured in the E-mail section. If you have configured the SMTP account correctly, you will be able to send a test file to the e-mail account of the recipient.

Step 10: Click Save settings.

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Popular Email Service Providers

Email Service Provider Mail Server Information
Hotmail Outgoing Server Name: smtp.live.com
Port: 587
Use Authentication: Yes
Use SSL: No
AOL.com Outgoing Server Name: smtp.aol.com
Port: 587
Use Authentication: Yes
Use SSL: No
Cogeco Outgoing Server Name: smtp.cogeco.ca
Port: 25
Use Authentication: No
Use SSL: No
G-Mail Outgoing Server Name: smtp.gmail.com
Port: 587
Use Authentication: Yes
Use SSL: Yes (SSL Port 465)
Rogers Outgoing Server Name: smtp.broadband.rogers.com
Port: 587
Use Authentication: Yes
Use SSL: No
Telus Outgoing Server Name: smtp.telus.net
Port: 25
Use Authentication: No
Use SSL: No
Bell Sympatico Outgoing Server Name: smtphm.sympatico.ca
Port: 587
Use Authentication: Yes
Use SSL: Optional (Yes or No)
Videotron Outgoing Server Name: relais.videotron.ca
Port: 25
Use Authentication: No
Use SSL: No
Yahoo.ca Outgoing Server Name: smtp.mail.yahoo.ca
Port: 587
Use Authentication: Yes
Use SSL: No

How to mount my D-Link DCS-930L/932L to the wall or ceiling?

How do I install my D-Link DCS-942L Night Vision Camera?

Step 1: Connect your D-Link DCS-942L to your broadband router with an Ethernet cable

Step 2: Power on the DCS-942L

Step 3: Download and launch the install wizard for your camera from http://www.mydlink.com/support

Step 4: Go through install Wizard:

  • Step 1: Choose Language and Click Start
  • Step 2: Accept the Terms and Conditions and click Next
  • Step 3: Setup Camera
  • Step 4: Select your DCS-942L and enter a new password for it

 

  • Step 5: Select the connection type for the Camera. Wired (Ethernet) or Wireless
  • Step 6: Add the DCS-942L to your existing mydlink account or create a new one.
  • Step 7: Setup is complete, Click Finish

 

Step 5: Log into your mydlink account to view and manage your DCS-942L- http://www.mydlink.com

How do I enable HTTPS and create and install certificates on D-Link DCS-6112/6113 Camera?

Enabling authentication and encrypting communication over SSL (Secure Socket Layer) helps in protecting streaming data (Audio/Video) over the Internet.

Enable HTTPS:

Select this item to enable HTTPS communication, then select a connection option: “HTTP & HTTPS” or “HTTPS only”. Note that you have to create and install a certificate first in the second column before clicking the Save button.

Create and Install Certificate Method:

Before using HTTPS for communication with the camera, a certificate must be created first.

There are three ways to create and install a certificate:

Create Self-signed Certificate Automatically:

1. Select this option.
2. In the first column, select Enable HTTPS secure connection, then select a connection option: HTTP & HTTPS? or GÇ£HTTPS only?.
3. Click Save to generate a certificate.
4. The Certificate Information will automatically be displayed in the third column. You can click Property to view detailed information about the certificate.
5. Click Live Video to return to the main page. Change the address from http:// to https:// in the address bar and press Enter. Some Security Alert dialogs will pop up. Click OK or Yes to enable HTTPS.

Create Self-signed Certificate Manually:

1. Click Create to open the Create Certificate page, then click Save to generate the certificate.
2. The Certificate Information will automatically be displayed in the third column as shown below. You can click Property to see detailed information about the certificate.

Create Certificate Request and Install:

Select this option to create a certificate from a certificate authority.

1. Click Create to open the Create Certificate page, then click Save to generate the certificate.
2. If you see the information bar, click OK and click on the Information bar at the top of the page to allow pop-up.
3. The pop-up window shows an example of a certificate request.
4. Look for a trusted certificate authority that issues digital certificates. Enroll the camera.

Wait for the certificate authority to issue a SSL certificate. Click Browse… to search for the issued certificate, then click Upload in the second column.

Remove Certificate:

Under Certificate information, click Remove

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How do I configure the audio settings (microphone) on my D-Link DCS-2330L Camera?

Step 1: Open a web browser and enter the IP address of your camera in the address bar (default is 192.168.0.20). If you do not know the IP address of your camera, please refer to the section entitled “How do I find the IP address of my D-Link DCS-2330L and access the web-based user interface?” in this FAQ. Press Enter.

 

Step 2: The User Name for the administrator account is admin. Enter your administrator password in the Password field. If you have not changed this from the default, leave this field blank. Click OK.

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Step 3: Click on Setup from the menu at the top of the page.

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Step 4: Click Audio and Video from the menu at the left-hand side of the page.

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Step 5: To enable the microphone, ensure the Audio in off checkbox is unchecked. You can adjust the gain for the audio in (microphone) using the drop-down menus on the right-hand side of the box.

Click Save Settings to save the current configuration.

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How to configure Sound Detection on D-Link DCS-800L Baby Camera using the mydlink service?

Step 1: Open your web browser and enter http://www.mydlink.com/

 

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Step 2: Enter your mydlink ID (email) and password at the login screen and click Sign in.

 

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Step 3: Select the camera and click on the Settings tab.

 

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Step 4: Ensure that the Sound Detection checkbox is checked and click the icon.

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Step 5: The graph shows the current volume in the device’s environment. Click and drag the blue tab to move the level bar and define a volume detection threshold for sound detection. Click Next to continue.

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Step 6: Select the schedule then click Next.

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Step 7: Click Finish to confirm motion detection settings.

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Step 8: Click Save to save the current configuration.

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Step 9: Click Yes to confirm saving changes.

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How to find the IP address of D-Link DCS-2330L and access the web-based user interface?

If your camera is connected to your router as a DHCP client, the IP address of your camera will change depending on the DHCP address assigned to it by your router. In order to access the web-based user interface, follow the below steps to determine the IP address of your camera.

Note: the following instructions are for Windows® 7.

 

Step 1: Open My Computer.

 

Step 2: From the menu on the left-hand side, click on Network.

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Step 3: Under the Media Devices section, locate the DCS-2330L and right-click on the icon. Select Properties from the pop-up menu.

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Step 4: In the Properties window, locate the IP address at the bottom of the window. This is the IP address of your camera. Make a note of this address.

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Step 5: Open a web browser, such as Internet Explorer, and enter the IP address of your camera in the address bar.

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Step 6: A pop up window will ask for the login credentials. The User Name for the administrator account is admin. Enter your administrator password in the Password field. If you have not changed this from the default, leave this field blank. Click OK.


How do I access my mydlink D-Link DCS-2136L camera remotely?

In order to view your mydlink camera remotely through the mydlink portal or using the mydlink app, you must first register your camera to a mydlink account. This is done by running the installation CD or camera installer which came supplied with your camera. If you have not yet registered your camera with mydlink, please visithttps://www.mydlink.com/support to download the installer for your camera.

 

Using mydlink Web Portal

 

Step 1: Log in to your mydlink account at http://www.mydlink.com

 

 

Step 2: Select your mydlink camera to view live video.

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mydlink Lite App

 

Step 1: Download and install the mydlink Lite app from your smartphone’s application store (Android or iOS)

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Step 2: Log into the app with your user mydlink username/password

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Your camera(s) are now visible. Select the DCS-2136L from the list of available cameras to view your live video feed.

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How to setup my D-Link DCS-3220 series camera?

Step 1 Connect an Ethernet cable to the Ethernet port located on the back of the camera and connect it to a networking device such as a router or switch.

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If you are connecting the D-Link DCS-3220G to a wireless network connect the antennas to the back of the unit.

Step 2 Attach the external power supply to the DC power input connector located on the back on the camera labeled 12V DC and connect the other end to a wall outlet.

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When you have a proper connection, the LED will change from red to green. If you are directly connected to the camera via a crossover cable, the light may cycle on and off and your computer may show an intermittent loss of connectivity. This will stop once you have configured the camera from your computer.

Step 3 Use the Install Wizard to detect the camera.

How to view the Live Video and Playback for my Network Video Recorder?

NOTES:

* Applies to devices using firmware version 2.0 and above. If you are not using the latest firmware version please upgrade the firmware.

* Please make sure you are using the latest version of Java. If you are unsure on what version you are current running, please visit www.java.com/verify *

Using IE

 

Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to install the Microsoft Visual C++ 2005 SP1 Redistributable Package.  The file can be located on the included CD, at http://www.microsoft.com/en-us/download/details.aspx?id=5638, or by clicking on the “Download from Microsoft Web Site” on the Warning pop up message.

Step 2:  Make sure to allow all add-ons to properly view the LIVE VIDEO and PLAYBACK.

 

Using Firefox
Step 1:  To view the LIVE VIEW and PLAYBACK, please make sure to download/install the latest version of Java.
Step 2:  Click the “Activate Java Platform SE 7 U.” link or click the block icon to the left of the address bar
Step 3:  Click to Allow Now or Allow and Remember
Step 4:  Run the Java application.
Step 5:  Allow the security warning popup.
Step 6:  You should now be able to see the LIVE VIEW or PLAYBACK
Using Chrome
Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to download/install the latest version of Java.
Step 2:  Right click the viewing area, and Run this plug-in
Step 3:  Or click the icon on the far right hand corner of the address bar to Always allow plug-ins to on X.X.X.X
Step 4:  Run the Java application
Step 5:  Allow the security warning popup.
Step 6:  You should now be able to see the LIVE VIDEO or PLAYBACK
Using Safari
Step 1:  To view the LIVE VIDEO and PLAYBACK, please make sure to download/install the latest version of Java.
Click on the Java blocked for this website 
Step 2:  Trust to run this plug-in.
Step 3:  Run the Java application
Step 4:  If you get an error message on the bottom of the LIVE VIDEO, such as the picture below in the red box, continue on to Step 5 to 10.
Step 5:  Go into Safari’s Preferences…
Step 6:  Click on the Security button.  Make sure Internet plug-ins: is check marked, and click on Manage Website Settings…
Step 7:  In the Java plug-in section.  Under Currently Open Websites, you should see the IP address of the DNR.  On the drop menu, set to Run in Unsafe Mode.
Step 8:  Trust to run the website in unsafe mode
Step 9:  Allow the Java application
Step 10:  We should now be able to view the LIVE VIDEO or PLAYBACK

 

How to setup motion recording for my Network Video Recorder?

Step 1:  Before setting up motion recording, make sure the camera’s motion detection settings are enabled and configured
Step 2:  When setting up motion recording, make sure the manual recording button is disabled in the LIVE VIDEO tab
Enabled

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Disabled

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Step 3:  Go to SETUP then Recording Schedule

 

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Step 4:  Set the RECORDING MODE to Record by Schedule

 

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Step 5:  In the RECORDING SCHEDULE, set the Schedule to Day or Week.  For simplicity, in this example we will set the schedule to day.
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Step 6:  In the Camera List, select the camera we wish to configue.  Then click Configure in the Schedule section.
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Step 7:  By default the Mode set would be Always Record.  If we wish to set this camera to record by motion, set the Mode to Record on Event.
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The motion window should appear, and check mark the camera we wish to record on motion.

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Notice the selected camera has been changed to blue.  The BLUE bar signifies the camera recording moce is set by Event, while the RED bar signifies the camera recording mode is set to Always recording.
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Save the settings by clicking Save Settings

 

 

Step 8:  Verify if the Recording Schedule has started.  Go back to the LIVE VIDEO, and on the top right corner. You should see a blue or red status icon :

  • Blue –  indicates recording has started but is waiting for motion to be detected in order to trigger the recording.
  • Red –  indicates the live feed is being recorded.

 

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You have now configured your NVR motion recording.

What can I do if my Android app freezes or crashes?

If the app freezes or crashes after the update, try restarting the app.

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To restart the mydlink® Home App on most Android devices, tap and hold on the Menu button at the bottom of your smartphone or tablet, the list of all running apps will display, look for the mydlink Home App and swipe the app up or to the right depending on the Android device you have. Procedures for restarting the app may vary depending on your Android device.  Reopen the mydlink® Home App by taping on its app icon.
If you have trouble finding your menu button or restarting your device following the instructions above, please find the correct procedure in your phone/tablet manufacturer’s user manual.

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If the problem reoccurs after restarting the app, recognize that we are currently working on an updated version of the app to address this issue. Please check the Google Play Store to ensure you have the latest version of the app.

How do I put the streaming video from my D-Link DCS-3410 series cameras onto my own webpage?

Use the below example code to view the streaming video from your DCS-3410 on your webpage. If the camera is behind a NAT device such as a router, the IP must be edited to reflect the public address of the router. In this example the public IP address of the router is 67.130.140.129 and the port used to access the camera publicly is 80. You will also need to edit the username and password for the remote connection by editing in the fields UserName and Password. In this example the UserName is username and the Password is password

IPCamera ActiveX Control Sample
Note: The only 4 lines that should be changed are the following

dcs.RemoteHost=”172.19.150.96″;
dcs.RemotePort=80;
dcs.Username=”admin”;
dcs.Password=”admin”;

Please understand that this is not a supported feature of the camera, and beyond providing this code, D-Link can not help design a custom webpage.

How to setup the D-ViewCam Mobile app with a PC running D-Link D-ViewCam?

The D-viewCam mobile app allows you to view live feeds and playback recorded video from your NVR or Running D-ViewCam software using your Apple or Android Smartphone.

Note: D-ViewCam must be installed and running.

Step 1: Launch the D-ViewCam Software on your computer

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Step 2: Click Settings > Network Services

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Step 3: Under the Main tab, press Start to start the Network Server (needed for D-ViewCam mobile to connect) and click OK.

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Minimize D-ViewCam (It must still be running)

Step 4: Download the D-ViewCam Mobile App from the Apple or Android App Store and launch the App

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Step 5: Click on the + icon on the top right to add your D-ViewCam instance.

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Step 6: Enter your D-ViewCam software Credentials

  • Server Name: This is an Optional name for your software (Used to easily identify specific D-View Software instances)
  • Server Address: Enter the IP address of the computer running D-ViewCam
    • Note: If using the APP within the same network enter the private IP address of the computer running D-ViewCam (e.g. 192.168.0.x)
    • If using the APP remotely (over the internet or through 3G/4G) you would need to enter the Public/Internet IP address of your Router/Firewall.
      • If using a D-Link router, this can be found under the Status Tab of the routers setup page.
      • Contact your router manufacture or IT administrator for further assistance.
  • Live Streaming Port: 5150
  • Playback Server: 5160
  • Username: Username used to access your the D-ViewCam Software
  • Password: Password used to access your D-ViewCam Software

Click Save

Note: If using the D-View Cam Mobile APP over the Internet/3G/4G you will need to open the Live Streaming and Playback Server ports on your router/firewall to allow access.-á Ports 5150 (TCP) and 5160(TCP) are required. (See below for instructions how to open ports on a D-Link router)

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Step 7: Select your D-ViewCam instance

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Opening Ports on a D-Link router
Step 1: Log into Router- Open Internet Browser and type http://192.168.0.1 into the address bar
Step2: Enter Username and Password (default username is admin and there is no password)
Step 3: Click on the Advanced Tab > Virtual Server
Step 4: Check to Enable

  • Name: Enter name for rule (i.e. dviewcam- Streaming)
  • IP address: Enter the IP of the PC running dviewcam (Private IP- E.g. 192.168.0.102)
  • Public: 5150
  • Private: 5150
  • Protocol: All
  • Schedule: Always

Repeat for port 5160

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How to remove a device on D-Link mydlink account that is no longer connected or offline?

Step 1:

To remove a device from my mydlink that is longer connected or offline, you need to first log into your mydlink account at www.mydlink.com

 

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Step 2:

Select the offline device on the left side. It should be marked with a red X.

 

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Step 3:

Once you have selected the device, in the lower right hand corner you should see “Delete Device…” link.

 

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Step 4:

Click on “Delete Device…” and you will be prompted for your mydlink password. This is your mydlink account password not your device’s password. Enter your mydlink account password, click yes.

 

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Step 5:

Once you have entered your password and clicked yes your device will be deleted from your mydlink account. You will see the following window click done.

 

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Your device should now be removed and detached from your mydlink acount.  Refresh your screen to ensure it is removed from your device list on the left side of your screen.

Does the D-Link Omna 180 Cam HD DSH-C310 support cloud-based recordings?

Apple currently does not support cloud recording via the HomeKit ecosystem for security reasons, so there is currently no way to record video from any HomeKit camera to the cloud.

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D-Link does not currently offer any alternative cloud recording mechanism, other than a microSD card slot on the camera. You can configure motion detection-based recording which will be automatically saved to a microSD card inserted into the card slot.

Recorded video clips can be played back on mobile devices using the Omna app, or the microSD card can be removed from the device and read using a computer.

How to reset D-Link Omna 180 Cam HD DSH-C310 camera back to the factory default settings?

Note: All settings will be deleted including association with the Omna and HomeKit apps. You will need to reconfigure the camera.

 

If you forgot your password or need to reinstall your camera, you can reset it back to the factory default settings.

 

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To reset the D-Link Omna 180 Cam HD DSH-C310 camera, press and hold the reset button on the bottom of the camera with a paper clip for 10 seconds and then release. Allow 1 minute to reboot. Once the camera has rebooted, follow the Quick Start Guide to reconfigure your camera.

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What type of microSD card is recommended for my D-Link Omna 180 Cam HD DSH-C310 camera?

How do I enable and set up motion detection on D-Link Omna 180 Cam HD DSH-C310 camera?

The 180 Cam HD’s DSH-C310 camera motion detection feature can trigger alerts when it detects movement within its field of view. This detection can produce a notification on your mobile device, trigger local recording to a microSD card, or initiate an automation policy. Motion detection is turned on by default in both the Omna and Home apps. You can adjust motion detection settings as follows:

 

 

Omna app

 

1. Go to the Camera”s page and tap the Settings icon.

 

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2. Tap the Motion Detection menu item from the list.

 

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3. Tap the Motion Setting slider to toggle motion detection on or off.

 

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If motion detection is turned on, the following configuration options will be available:

    • Detection Area – Tap the areas of the grid to turn motion detection on or off for that area. Orange shading indicates that an area is being monitored for motion detection.

 

    • Sensitivity – You can adjust the motion detection sensitivity by sliding the marker along the scale.

 

    • Motion Retrigger Delay – Select the length of time the camera will wait before sending subsequent notifications. This is useful in areas where continuous motion may be occurring.

 

 

Homekit app (to receive motion detection notifications)

 

1. Tap and hold the Motion Detection item in your Home screen.

 

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2. Tap Details.

 

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3. Tap Status and Notifications.

 

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4. Tap the Allow Notifications slider to turn motion detection notifications on or off.

 

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Motion detected:

 

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