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How to configure the audio settings on D-Link DCS-3220/DCS-3220G?

February 1, 2020, 11:38 pm
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Step 1 Open a web browser and type the IP address of the DCS-3220/DCS-3220G in the address bar. Press Enter.

Step 2 Enter your username and password. Click OK.

Step 3 Click the Advanced tab and then click Audio to the left.

Step 4 Choose one of the following transmission modes using the radio buttons:

  • Full-duplex – Talk and listen simultaneously
  • Half-duplex – Talk or listen, but not at the same time
  • Simplex – Talk only
  • Simplex – Listen only
  • Disable – Disable audio

If you are experiencing problems with audio (i.e. audio is choppy), check Improve audio quality in low bandwidth environment using the check box.

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How to use my D-Link camera with Google Home?

February 5, 2020, 8:48 pm
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You can use your voice to control your camera with your Google Home Smart Speaker and Google Assistant. Before proceeding, make sure you have:

1. Installed your camera and registered for a mydlink account using mydlink Lite.

2. Make sure your mobile device, camera, and Google Home Smart Speaker are all connected to the same wireless network.

Note this FAQ applies to the D-Link DCS-936L, DCS-2530L, DCS-5030L DCS-8000LH, DCS-8010LH, DCS-8300LH, and DCS-8525LH cameras. Make sure you have the latest firmware installed. The D-Link DCS-936L is used as our example:

Step 1: From your mobile device, download the Google Home app from Google Play or the App Store.

 

Step 2: Start the app and follow the instructions to discover and add your DCS-936L, or tap the settings icon (upper left corner) to bring up the menu.

 

Step 3: Tap Home control.

 

Step 4: Tap the plus icon to add a device.

 

Step 5: On the Add devices page, tap mydlink Smart to bring up the mydlink sign-in page.

 

Step 6: Enter your mydlink username (email) and account password. Tap Sign in.

 

5. After logging in, your DCS-936L will show up in the Devices tab under Home control.

 

6. You can also give your DCS-936L a friendly name for use with voice commands under device details.

 

 

Using voice commands to control your D-Link DCS-936L:

To enable live video streaming, you can give the voice command “Hey Google, turn [nickname of camera] on”.

To disable live video streaming, say “Hey Google, turn [nickname of camera] off“

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Why is my D-Link camera video black and white and not color?

February 9, 2020, 1:55 am
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Note: Screen shots and menu wording my differ depending on your camera model. The D-Link DCS-8000LH does not have a web UI so you must use the mydlink Lite app.

 

There may be a few reasons why the video is only in black and white:

 

1. Night mode may be manually turned on.

 

To verify, log in to the camera”s web UI or launch the mydlink Lite app:

 

Web UI – Go to Setup > Audio and Video. Under Day/Night Mode, if Always Night Mode is selected, change it to Auto or Always Day Mode. This will change the image back to color.

 

 

mydlink Lite app – From the Live View screen, tap the mode icon in the lower right corner. If it is displaying the “moon” image, it is set to night mode.

 

 

Tap it to change to either day mode (sun and cloud icon) or Auto.

 

 

2. Black and White may be enabled.

 

Log in to the web UI of the camera. Go to Setup > Image Setup. If the B/W box is checked, it will display the image in black and white. Uncheck to change to color.

 

 

3. Low light conditions/environment – If the day/night mode is set to auto and there is low light, the camera will automatically switch to night mode making the video black and white.

 

4. The cut filter may be stuck. If you do not hear any clicking when changing from day mode to night mode, the filter may be stuck. Please contact tech support if this is the case.

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How to record live video using mydlink lite app from D-Link camera? (iPhone/iPad)

February 12, 2020, 4:50 am
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On iOS devices with the mydlink lite app you can record the live video to your phone for up to 3 min.

 

Step 1: Tap on the camera D-Link DCS-5010L. From the Live View screen, tap on the red circle to start recording.

 

 

Step 2: Tap on the red circle again (red square) to stop recording.

 

 

Step 3: To view the recordings, open “Photos” on your iPhone/iPad.

 

Step 4: Select Albums > Camera Roll.

 

 

Step 5: Tap on the last video to play.

 

 

Note: If you don”t see any recordings in your photos folder, on your iphone go to Settings > Privacy > Photos. Make sure mydlink lite is enabled to access your photos.

 

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How do I record video to the D-Link mydlink cloud?

February 21, 2020, 7:10 am
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You can record video to the mydlink cloud using the mydlink app. You must have a cloud subscription and will need to setup motion and/or sound detection for your camera and create an automation rule

Note: Cloud recording is only available for the D-Link DCS-8000LH, 8010LH, 8100LH, 8300LH, and D-link DCS-8525LH cameras with firmware 2.00 or higher.

Step 1: Launch the mydlink app.

Step 2: Enable and configure motion and/or sound detection.

Step 3: From the home screen, tap the 3 horizontal lines in the upper left corner.

 

 

Step 4: Tap Settings.

 

 

Step 5: Tap Automation.

 

 

Step 6: Tap the plus sign in the upper right corner to create a new automation.

 

 

Step 7: Tap the automation.

 

 

Step 8: To change the name of the automation, tap it and type in a new name. In this example it will be called cloud recording 1.

 

 

Step 9: Tap Video Recording. Make sure there is an orange check mark.

 

 

Step 10: Tap back. Tap the plus sign in the lower right side to create a new rule for the automation.

 

 

Step 11: Tap the event you want to use as a trigger (motion and/or sound). If enabled, the icon will change to a check mark. In this example, only motion detection will be selected. Tap Next at the top right to continue.

 

 

Step 12: Select what actions you want to enable when motion detection is triggered. Tap Recording and any other action. In this example Push Notification will also be selected. Tap Next.

 

 

Step 13: A summary screen will appear. In this example, when motion detection is triggered (event), the camera will record video to the cloud and send a notification to your device that motion was detected. Tap the check mark at the top right corner (or tap Save) to save your automation rules. If a message appears, tap Go Ahead.

 

 

Step 14: You can create more rules for the automation. To delete the automation, tap the trash can icon in the upper right. Tap back to finish.

 

 

Step 15: The automation will be turned on by default (represented by a green icon). Tap the icon to turn off (gray).

 

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The audio on D-Link camera is distorted or not clear, how do I fix it?

February 22, 2020, 4:16 am
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The location of your D-Link camera in some cases may be the cause of any “static” or “feedback” sounds heard when viewing your camera. Surrounding environmental factors may be causing interference with the built in microphone on your camera. Re-locating your camera may help reduce/eliminate the amount of feedback heard, otherwise, an alternative is lowering or disabling the microphone volume on your camera.

To reduce the microphone volume, please follow these steps:

Note: To adjust the microphone volume of your camera, you must log into the web UI Interface of your camera.  Also depending on the model camera, the screen shot may look different.

Step 1: Log in to your camera.

Step 2: Click on the Setup Tab and then click Audio on the left side.

Step 3: Adjust the volume as needed and click Save Settings.

 

Note: There is no set volume number to specify. You may need to adjust a couple of times to find the level that works in your environment.

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I started the mydlink Baby Camera Monitor app, but I can’t find my camera

February 26, 2020, 7:46 am
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• Make sure your camera is turned on and receiving power.

• If you are setting up a new camera, make sure your smartphone or tablet is connected to the camera’s Wi-Fi signal (not your wireless router).

• The Wi-Fi network name should be [myBabyCam-XXXX], where XXXX is a 4-digit code (the last 4 digits of your camera’s MAC address).

• The Wi-Fi network name and password is printed on a label on the bottom of your camera and on the back of this install guide.

• If you still can’t find your camera, reset your camera by pressing its reset button for 10 seconds (while it is powered on).

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Mydlink Lite App Crashing after the update to version 3.5.0, how can I fix it?

April 24, 2020, 10:14 am
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After updating to version 3.5.0 Built 2430 of the mydlink Lite app,  the app shows the following symptom:

At launch, the app logo displays for a second or two,  but crashes right after displaying your iPhone home screen.

The fix will be coming on the next version. To currently fix the issue, do the following:
STEP 1.  Remove the app by tapping and holding the app icon for two seconds, tap the X on the upper left corner of the app icon to delete it.
STEP 2. Go back to the App store and re-download and install the app.
STEP 3.  You will  be able to run the app and login using your credentials.
That should do it…

 

We apologize for any inconvenience this may have caused our customers.

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How to I reduce audio feedback while viewing my D-Link cameras?

August 28, 2020, 7:28 am
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When watching the video feed of your D-Link camera in close proximity, using a mobile device or at setup time using your desktop, you most likely will experience audio feedback also know as the Larsen effect. Here are a few things to do to avoid suffering from that annoying sound.
1. Mute/Lower the speaker volume on the viewing device (smartphone, tablet, computer, etc).
2. Mute/Lower Mic Sensitivity on the camera. Go to the camera’s web UI > Setup > Audio > Adjust volume setting.
3. Keep the speaker(Smartphone, tablet, computer, etc) further and facing away from the microphone on the camera, so the speaker output sound does not feed directly into the mic.
4. If you must use the camera in a close proximity environment, use a headset instead of speaker while viewing
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Why is my wireless connected mydlink camera shows a solid green light indicator, but no video?

September 19, 2020, 9:08 pm
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Some camera models use a solid green light indicator to show connectivity to the network, this happens when the camera obtains an IP address from the local DHCP server and joins the network.

When configuring these cameras to use in a wireless network environments, beware of the following:

  • Wireless network signal can degrade depending upon the position, distance and number of obstacles that exist between the wireless camera and wireless access point location.
  • Wireless signal degradation can affect the bandwidth available for the camera’s normal functions like video transmission.

Because signal degradation does not necessarily means there is no link to the network, the following scenario is possible.

When a camera is setup for wireless connectivity at close proximity to the access point or wireless router, the wireless installation can be confirmed successful.  After moving the camera at the location where it was intended to be setup, the wireless coverage may not be as strong at this location. This forces the camera to only have enough signal from the access point or wireless router to join the network (thus showing a green light indicator ), but not enough signal to initiate video transmission over the link. The following recommendations may help overcome this issue:

  1. Try moving the camera to a location closer to the access point or wireless router
  2. Try moving the router to a location closer to the camera
  3. Make sure to adjust your router’s wireless antennas to the recommended position.
  4. Expand your wireless network using a repeater or wireless extender.
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How do I setup the Smart Guard System to monitor events on my camera using D-ViewCam v3.0?

September 26, 2020, 8:42 pm
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Step 1: Launch the D-ViewCam Main Console.

Step 2: Click on Configure Smart Guard System icon.

Step3: Select the camera to configure and click Insert Event. Select General motion or Signal lost and click OK.

Step4: Click Start Monitor System to start monitoring the configured events.

Note: You can click Stop Smart Guard System to stop monitoring events.

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What are the different types of motion detection available on my D-Link camera?

October 19, 2020, 6:30 am
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Select D-Link Cameras offer 2 different types of motion detection

1. Software or Pixel Change Motion Detection: The camera looks for pixel changes between frames (user defined areas).

2. Hardware or PIR (Passive Infrared Sensor): Motion is detected when an “object” breaks the field which the PIR sensor has determined as the “Normal” thermal state.

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Which D-Link Cameras have a PIR sensor for Motion Detection?

October 19, 2020, 6:46 am
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The following D-Link cameras offer a PIR sensor for Motion Detection:

  • DCS-942L
  • DCS-2132L
  • DCS-2310L
  • DCS-5222L

PIR (Passive Infrared Sensor): Motion is detected when an “object” breaks the field which the PIR sensor has determined as the “Normal” thermal state.

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How do I fix the White Screen of my D-Link DCS-935L when the camera is pointing outside my Window?

October 28, 2020, 9:21 pm
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If you have your camera pointing outside form a window or if you have a room with large amounts of light (direct sun light)  you may have noticed the Live view window will display a white image or maybe a silhouette of some items  in front of the screen, This is caused by the frequency setting allowing too much light.

Please follow the steps below to change the settings of a D-Link camera displaying this  symptoms:

 

STEP 1.  Log in to the camera configuraiton pages

 

STEP 2. Go to SETUP from the top horizontal menu and select IMAGE SETUP from the vertical menu options.

 

 

STEP 3. Look for the Frequency Setting  and select OFF. 

 

 

STEP 4.  Go to MAINTENANCE,  select SYSTEM and click on the REBOOT THE DEVICE button

 

 

STEP 5. Wait for the camera to reboot (About 1 Min)  and check the LIVE VIDEO tab to make sure the changes have taken effect.

 

 

You should now see a cleared picutre of your camera.

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How do I prevent the D-Link camera image from flickering?

November 15, 2020, 7:01 am
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If you notice flickering when you view the video from your D-Link camera, change the anti-flicker value.

 

Step 1: Launch and sign in to the D-Link Omna app.

 

Step 2: Tap the menu in the upper left (3 horizontal lines icon).

 

 

Step 3: Tap Accessories.

 

 

Step 4: Select the camera you want to modify and then tap Settings.

 

 

Step 5: Next to Anti-Flicker, select either 50Hz or 60Hz. The selection will take effect immediately.

 

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Active X fails to install during D-Link mydlink camera setup

November 17, 2020, 4:12 am
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Step 1: If you have any software firewalls installed (Norton,Mcafee,Kaspersky), try temporarily disabling and running the wizard again.

Step 2: Ensure you are running the latest setup wizard. Please visit http://mydlink.com/support to download the latest version for your mydlink camera.

Step 3: Check your Internet Explorer settings. Ensure that the security level is set to Medium-high or Medium. (If set to High, temporarily lower until setup is complete)

  • Open Internet Explorer
  • Click Settings > Internet Options

  • Click on the Security Tab

Step 4: If the issue still persists, copy the setup wizard files to a USB Flash Drive or External drive and run it from there.

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My D-Link DSH-C310 camera is hot. Is this normal?

September 22, 2021, 8:40 am
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What are different types of mounting brackets for D-Link DCS-6510 camera?

September 24, 2021, 7:39 am
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